As a bus driver in New York City, Barry Baldwin received several awards for accident-free service. Barry Baldwin was also honored for his role in assisting passengers with disabilities. His employer, the Metropolitan Transit Authority (MTA), is making significant changes after New York governor Andrew Cuomo declared a state of emergency in 2017 for its subway system.
The goal of Phase I of the Subway Action Plan is to address 79 factors that cause delays. In addition, MTA is making other improvements, such as cleaning and repainting stations and making elevators and escalators easier to use. It will also carry more passengers on selected trains, place emergency medical technicians at some stops, and make signs more visible.
Other methods are being devised for informing users about delays and route changes. Online information will be easier to personalize, and a new MTA smartphone app will be rolled out. Customer service representatives will be in busy stations, and employees will be trained to suggest other transit choices. Countdown clocks will be installed at all locations.
The estimated cost of Phase I is $380 million. The plan is part of a five-year capital campaign to enhance transportation statewide. The MTA’s Genius Grant Program is intended to discover new methods of increasing on-time operations.
Barry Baldwin 
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